win 7 pro. two usb3-vga adapters. shows black on 2 monitors connected with adapter.

Monitors are plugged in and drivers say they are working correctly but computer keeps trying to install drivers.

Hi Karl,

Thanks for contacting us, we’d be glad to help! It would be very helpful if you could capture and send us the DisplayLink log file, it gives us detailed information on how your system is setup and helps us narrow down the problem. Step by step instructions on how to collect this log file can be found here:…

Please send the zip file along with your Amazon orderID to and we’ll take a look!