will not connect


#1

#2

Hi Patricia,

Thanks for contacting us! We’re sorry to hear that you’re experiencing connection problems. Please let us know what product you’re using and send some more information about this issue, and we’ll be happy to help you look into it.

Thank You,

Amanda
Plugable Technologies


#3

transfer cable


#4

transfer cable


#5

help


#6

Hello Patricia,

We’re sorry to hear that you’re experiencing issues with your Easy Transfer Cable.

Given the behavior you’re describing, we’ll want to investigate which antivirus/security/firewall programs are installed on the systems to see if we can temporarily disable them, as they might be blocking the connection.

In the taskbar/notification area (down by the clock), there should be an icon for the security software.

Once we’ve found the icon, right-click it, and see if there’s an option along the lines of “Disable Firewall” or “Disable Protection”.

If given the option of how long to disable protection, choose “Until System Restart” so that it doesn’t turn itself back on in the middle of the transfer.

The steps are a bit different depending on which antivirus you are using.

If you’re unable to find a way to disable it, please let me know the name of the antivirus software on each system.

We’ll see if we can find any additional specific instructions to temporarily disable things.

Thank You,

Amanda
Plugable Support


#7