I have a UD-3000 USB 3.0 hub that works great with my Windows computers - Surface and tower. My set up is with two monitors and I use the laptop as a third monitor. No issues with Windows. However, I just bought a MacBook Pro, downloaded and installed the Displaylink drivers, and the MacBook does not recognize my two monitors. Keyboard, mouse, speakers all work, but not the monitors. I am using a USB A to USB C adapter. Any thoughts?
Hi Gregory, thanks for posting and I will be happy to help!
Thanks for the description of the behavior you are seeing. Do other USB devices (like a keyboard, mouse or flash drive) work when connecting to the USB-A to USB-C adapter you’re using?
Assuming that other USB device are recognized using the USB-A to USB-C adapter, and if possible, would you be able to send us a log from from one of your Windows systems to determine the firmware version that the dock is running? A firmware update may be available in order to see if it helps on your new MacBook Pro. To help us do so please download and run our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug on one of the working Windows systems and please send the file created on your Desktop to email@example.com directly with 'Ticket Number 209524" in the subject line and we’ll match everything up.
I actually figured it out form another forum thread. I needed to allow the DisplayLink drivers through the Apple Security and Privacy section. After I did that and rebooted, it works like a champ! Thanks for getting back to me!
Thanks for the reply and great to hear that you were able to resolve this issue!