Why does my usb3-sata-u3 not work with my windows 10 program?

Laptop ACER Aspire R7 Laptop
plugable USB3-SATA-u3
Windows 10 software
Harddrive was readable on old laptop

Hi Don,

Thanks for contacting Plugable!

Our USB3-SATA-U3 dock works fine with Windows 10 in our testing. There may be something else going on that is causing the issue.

Please contact our technical support team at support@plugable.com and we’ll look into it further with you.

Thank you,
Plugable Technologies