why did my plugable USB 2.0 UGA stop working?


#1

when I turn on my computer,the green/yellow display light does not come on. I have used the USB 2.0 for the last several months without incident, but now it seems to have gone dead.


#2

Hi Mark,

Thanks for posting. Very sorry you hit this problem!

If you’re within the first year, you’re covered under warranty for any hardware failure. We’ll dig in a little try to rule out a software change. But assuming it is a hardware failure, we’ll get you a replacement unit as soon as possible.

We got your email separately, too - so we’ll get your Amazon order # and other info from you that route.

Thanks for your patience!
Bernie


#3

Hi Bernie -

I am having this problem as well – USB 2.0 worked flawlessly out of the box - then an hour into work it just stopped and now we can’t get a green light to hold a connection. We wrote a trouble ticket to DisplayLink and they believe the software is running fine (given that the system sees the device in the Device Manager); but with a black screen, they believe it to be a hardware failure.

I will write separately.

Jim


#4