When is usb3 not usb3?


#1

I recently purchased from Amazon uk one of your Plugable® 7-Port USB 3.0 SuperSpeed Hub with 20W Power Adapter UK and EU Mains (VIA VL812 Rev B2 Chipset with Latest v9091 Firmware for Windows, M

Sold by: Plugable Technologies and connected it to my desktop. Unfortunately, whenever I connect one of my usb3 devices to it, I am told the device would perform better if connected to a usb3 port. Can you PLEASE tell me what I am doing wrong


#2

Sorry about this issue.

I suspect your computer is running out of date USB 3.0 xHCI host controller drivers.

I’m going to contact you directly via email to get some diagnostic information from you.

Thanks,
Josh


#3