Western Digital My Passport Ultra - USB3Hub7? Drive lights up, but no connection made.

looks like the drive is up and running, but the computer can’t see it.

Drive works fine plugged direct. It’s brand new out-of-the-box.

Hello Bob,

Please perform a USB hub reset by doing the following:

  1. Disconnect USB hub from power and computer and wait for 120 seconds (also disconnect all peripherals from USB Hub)
  2. Connect USB hub to power only and wait for another 10 seconds
  3. Connect USB hub to computer and test all USB ports with a simple USB device such as a wired mouse or keyboard
  4. Now connect your external hard drive and test

Do you also see the corresponding blue LED light on on the USB hub?

Kind regards,
Plugable Technologies