"Waking" Bluetooth Travel Mouse not working with Laptop


#1

I have recent purchased the Plugable Bluetooth Travel Mouse. I have it working with my laptop just fine until the mouse goes to “sleep”. When I “wake” the mouse to use it, it is no longer connected to my laptop. I need to uninstall the device and re-install it every time. Is there a setting that is on my laptop or on the mouse that I need to change to prevent this from happening?


#2

Thanks for getting in touch!

Usually when this happens, it’s being caused by an over-zealous operating system aggressively shutting off the Bluetooth radio to save power. Would you mind sending in an email to support@plugable.com so I can give you instructions on how to resolve this?

Thanks!


#3