Volume of recording is very low


#1

I’m using Audacity 2.1.2 to record from an Olympus Pearlrecorder S701 microcassette recorder. I’ve not been able to get sound recorded through my sound card (tried for weeks), so I’m now using the Plugable USB Adapter. In Audacity, the waveform indicator is almost a straight line, yet the gauges for input are showing activity. My computer settings for audio are almost maxed out (97%), the USB Audio Device properties dialog box say the device is enabled and “working properly.” I have my system set to used the USB Audio Device for both input and output. I’m on a Gateway DX4860 running Win 10. This should be an easy project that has instead frustrated me for weeks! Any suggestions?


#2

Hello,

Thanks for contacting us! We’re sorry that your Olympus Pearlrecorder S701 microcassette recorder is not working with your Plugable USB Audio Adapter as expected, and we apologize for the delay in our response.

We appreciate you providing the model information and software version. Unfortunately, the microphone jack on our USB Audio Adapter is intended for 3.5mm TRS style microphones.

It is not compatible with devices using line level or other types of audio signals. We’re sorry that our product won’t suit your needs, and we apologize for the inconvenience.

If you’re still within Amazon’s 30-Day Return policy, please feel free to request a return with them through your Amazon account.

Here’s a link to the returns web page for your convenience: https://www.amazon.com/returns/

If you’re outside of their 30-Day Return policy, please provide us with your Amazon Order ID, and we’ll send you a prepaid return mail label to start the return and refund process.

We appreciate your interest in our products. Please let us know if you have any other questions.

Thank You,

Amanda Henry
Plugable Technologies


#3