For public record, we’re working with Hank privately to resolve his issues.
Also, please be aware that Apple’s SuperDrive does not work when connected to a hub:
"The SuperDrive is designed exclusively for use with MacBook Air, MacBook Pro, and Mac mini’s that do not have a built-in optical drive. The SuperDrive must be directly plugged into the computer’s USB port, and cannot be used if connected to a USB hub.” From: http://support.apple.com/kb/HT2801
This is because the SuperDrive requires 1100 milliamps, substantially more than allowed by the USB specifications that hubs are designed to meet.
As a result, the Apple SuperDrive will only work when connected directly to your Mac.
I hope that this helps other users who are frustrated when their SuperDrive doesn’t work when connected to a hub!
MCITP Enterprise Support Technician