usb3-e1000 not working right out of the box


#1

Hello,

Just received the usb3-e1000 and once plugged into any of my 3 usb drives, the computer never recognizes it and the unit never lights up like the manual says.

The computer recognizes all 3 usb drives when other devices are plugged in.

Bad unit or is there something else I can try?

Tim


#2

Hello Tim,

Thank you for your message. I’m sorry to hear that there seems to be a problem getting the adapter working well. I would like to help.

Could you please send the following information to support@plugable.com? Once we hear back we can better assist.

• Amazon Order ID
• Version of macOS, Windows, or Linux being used on the computer the adapter is being plugged in to.
• Have you tried another network cable with the adapter?

It is possible that this is a driver issue, an issue with the network cable, or with the adapter itself. Having this information will help me to know how best to proceed and to arrange a replacement if needed.

Thanks!


#3

I’m having the same issues. Please help me?


#4

Could you also send the following information to support@plugable.com?

• Amazon Order ID
• Version of macOS, Windows, or Linux being used on the computer the adapter is being plugged in to.
• Have you tried another network cable with the adapter?

Once we have more information we should be able to help trace the issue.

Thanks!


#5