USB2 DELPHI G stopped working


#1

This Gigabit ethernet adapter suddenly stopped working. I was using in in a Win7 system. I have tried it in other Win7 and MacOS systems, no luck. No link or act lights. I purchased in In Oct 2010 from Amazon.


#2

Hi David!

Thanks for posting and sorry to hear that you’re having trouble with our Gigabit Ethernet adapter! We’ll get you up and running!

This most likely sounds like a unit that went bad and we’ll gladly sent a replacement out, however we want to be sure that the replacement will actually solve the problem. Few questions:

* Sanity check: No lights are blinking even with a cable attached, is that correct? The lights won’t go on unless there is a cable attached to the device with the other side attached to a different network device also

* Can you check also with a different cable, just in case it’s the cable that went bad ?

We make replacements simple - all you need to do is send us an e-mail to support@plugable.com and include:
a) Your Amazon Order ID
b) The serial number of the defective device (to be found under the device on a sticker)
c) Your current valid address to send the replacement to :slight_smile:

Once we have this information we can suggest next steps or proceed to a replacement!

Regards,
Lampros


#3