USB Switcher has delay being recognized bt Win 7


#1

I switch between a Mac and a Win 7 PC. Mac side is fine, but Win 7 seems to have a delay, sometimes quite long, before it will be recognized. It seems like the problem started after an MS update to Win 7 a couple of months ago. I’ve swapped cables to check them, and don’t use any other cables than those that came with the USB switcher.


#2

Hello,

If you try swapping the USB cables on the back of the USB switcher does the problem stay with the computer or does seem to be a troubled USB port on the switch itself with the problem now migrating to the Mac?


#3

swapping cables does not change anything - also, this is a delay. the switcher will work on the PC in a little while - sometimes a minute, sometimes longer, but it always ends up working eventually. it started after an update from microsoft some months ago, but i don’t know if that’s related.


#4

We tried to contact you directly via email for some information to send you a replacement but didn’t hear back.

If you can provide your Amazon Order ID, serial # off the bottom of the switch, and the best shipping address to our support email at http://plugable.com/support/email and mention ticket 89483 we can send you a pretested replacement under warranty.

Best wishes.


#5