USB Switch Port after awake from Sleep


#1

I have two laptops connected to the USB3 switch. Laptop1 to port1 and laptop2 to port2. The usb3 switch is connected to a USB docking station
I have noticed an unusual and annoying behavior of automatic USB port switch:

  1. If the last laptop I was using was laptop2 (USB switch on port2) and
  2. Laptop2 goes to sleep and
  3. Hours later I find laptop 2 in sleep mode and USB switch on port2
    The following happens:
  4. I am unable to wake up the laptop from the keyboard or mouse ??
  5. If I open the laptop and press power to wake up the laptop it does, however, the USB automatically switches to port1. So I also have manually press port2 again ??

I appreciate if any can comment on why these TWO problems occur


#2

Hi Gabriel,

Thanks for contacting us about this behavior. We have a troubleshooting tool that helps us find out what is going on in situations like this.

Please plug the device into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Please email support@plugable.com with the debug file and we can help with personalized assistance.

Thank you,
Jordan
Plugable Technologies


#3