USB ports work intermittently


#1

This morning, I plugged my laptop in (in was off at the time) to the dock. Plugged in my USB devices, then turned the laptop on. The green light on the dock for the USB devices is not on. This is just today’s story. I’ve also seen my computer recognize one peripheral (connected thru USB) but not another when they are all plugged into the dock. Is there some procedural error I’m making? Why is the USB recognition intermittent?


#2

Thanks for getting in touch!

I’d like to pull logs from your system to see what could be going on here. Could you contact me at support@plugable.com so that I can give you instructions on how to do this?


#3

We haven’t heard back from you, so I’m hoping you were able to resolve the issue. If that’s not the case, please contact us through support@plugable.com so we can investigate!


#4