I tried bluetooth adapter in all USB ports. I keep getting message in all three USB ports that device is unrecognizable due to malfunction. Drivers are up to date and bluetooth services are running. Purchased through Amazon May 2014.
Thanks for posting here also! I apologize for the frustration caused by the unit. I had replied to the email you sent to firstname.lastname@example.org. As soon as we receive your response we will get this issue resolved.