USB not recognized, but disply and drives connected work, keyboard does not.


#1

I’ve had my 3900 for some time, today when I plugged it into my laptop running windows 10 a get a USB not recognized error. The display and external drives plugged into it seem to work fine, the key board does not. I have uninstalled and reinstalled with new driver from website. Still same error. USB keyboard does work if pllugged into laptop, but not if plugged into plugable…it used to work.


#2

Thanks for getting in touch!

This sounds like the internal hub chip may be having an issue. If you could, please contact me at support@plugable.com mentioning ticket #169609 so that I can grab logs and investigate!


#3

Since we haven’t heard from you, I’m hoping you were able to find a resolution to your problem. If that isn’t the case, please contact me at support@plugable.com so I can help troubleshoot!


#4