Usb e-1000

1

Windows update on 10/31 and not Ethernet will not work and when troubleshoot, message says cable not connected. Got WiFi but would like Ethernet to work for better speed!

2

Hello Ron,

Thanks for reaching out to us! I do see that you’ve sent in a diagnostic to us directly. I will not discuss the results of the diagnostic here, but I will put the initial troubleshooting steps I would suggest that I am also sending via email. Are you able to try the adapter with a different computer to see if you get the same/similar result? If not, I understand. I would suggest to:

  • What I would suggest to start, is to give your network equipment a full reset.

  • Then, let’s try a different Ethernet Cable, and different Ethernet port on the networking equipment

  • Let’s also try each available USB port on the computer to see if that makes a difference.

I hope this helps. Please let me know what happens.

Thank you,

Kevin
Plugable Support

3

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.