USB bluetooth adapter wont connect

I have the device im trying to connect to paired, but everytime i click connect it says there was an error

Hi Ian,

Thank you for posting your question. I’m sorry you are having troubles with the Bluetooth adapter.

The symptoms you are having are often cause by driver conflicts. We have a debugging tool that gather information about your device drivers and installation logs and from that I can usually find the issue.

Could you please plug in the adapter, then go to this link and follow the instructions there:

It will save a zip file on the desktop with your computer name. Please email it directly to us at our support email:


Plugable Support

I just sent it, sorry for the delay I wasnt expecting a reply so quickly

Hi Ian,

No worries. I’m looking at it now.