USB bluetooth adapter wont connect


#1

I have the device im trying to connect to paired, but everytime i click connect it says there was an error


#2

Hi Ian,

Thank you for posting your question. I’m sorry you are having troubles with the Bluetooth adapter.

The symptoms you are having are often cause by driver conflicts. We have a debugging tool that gather information about your device drivers and installation logs and from that I can usually find the issue.

Could you please plug in the adapter, then go to this link and follow the instructions there:

http://plugable.com/support/plugdebug

It will save a zip file on the desktop with your computer name. Please email it directly to us at our support email: support@plugable.com.

Thanks!

David
Plugable Support


#3

I just sent it, sorry for the delay I wasnt expecting a reply so quickly


#4

Hi Ian,

No worries. I’m looking at it now.

David


#5