USB 3.0 Docking Station won't work on Windows 8 PC


#1

I have a Sony Vaio Ultrabook with one usb 2.0 and one usb 3.0 port. I am now running Windows 8 and my new USB 3.0 plugable docking station is working well on the usb 2.0 port but it is not recognized on the USB 3.0 port. I connected one of my usb 3.0 Western Digital hard drives and it shows up in the file explorer. Can you hellp me get the docking station working on the 3.0 port? Thanks.


#2

Hi Dan,

Thanks for posting your question here, I’ll be able to help. To get some troubleshooting information please run the DisplayLink support Tool and forward the log file that it creates over to us along with your Amazon Order Id and a link to this thread.

Here’s instructions on how to do that.

http://plugable.com/support/tools/dis…

With the data in the logs, we’ll be able to get a better picture of what’s happening and figure out the best next steps.

Thanks,
Jerome.

Plugable Technologies


#3