USB 2.0 UGA display adapter not working


#1

The above product power light is not coming on.
I have checked and the driver is up to date.
I also checked my USB driver and that is also up to date.
It came on briefly and an installation took place.
When I restarted the laptop the adapter has not come on.
I take the USB out and reinsert and nothing happens.
The light on my monitor is blinking. When I remove the adapter it goes continuous.
I am running Windows 8.1
I bought adapter from Amazon UK.
Please advise.


#2

Further to above, I have run the DisplayLink Support Tool and it reports the Device is not attached.
I have tried the other USB ports and the light still does not come on.


#3

Email their customer support. They have great support team here. I had a problem, w/ docking station, they shipped me a new in a day, and payed shipping and all. They are a good company to do business with


#4

Thanks Damon - will do


#5

Hi David,

Thanks for posting here! And for sending us an email at support@plugable.com. I’ve responded to the email you sent and as soon as you reply to it, we can figure out the best steps to resolve the issue quickly.

Regards,
Roze


#6

Thanks for the kind words, Damon! :slight_smile:


#7