unplugged from computer when powered up, now dock is malfunctioning

dock has worked flawlessly for a month when computer was shut down first before unplugging. my son unplugged it today while the computer was powered on, and now dock is malfunctioning. screen freezing and game will not come up on screen from tray.

Hi Michael,

Thanks for posting. I can see you also reached out to us directly via support@plugable.com, and I have responded directly with the next steps. Please continue to reply only to my direct email so we can keep all communication in one place.

Thank you,

Plugable Technologies