Unable to see or add devices on Windows 10 Pro

Hi. I just got one of your USB-BT4LE USB Bluetooth adapters. I inserted it into an empty USB 2 jack and Windows sees the adapter and installs the drivers fine. However, when I go to the new icon on the taskbar, and click it, then click add new device or show all devices, nothing happens. I have tried several times. I want to attach my Bluetooth LG headset and my Motorola Droid Turbo II phone, but can’t. What am I doing wrong?

Hello Richard,

There are a few things that could be going wrong. I would like to get some log information to help identify the cause.

Could you run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.

To do this, please have the adapter plugged into your computer, then go to this page and follow the instructions there:


Once you get the file, please send it to support@plugable.com and use the subject line “For Ticket #150654