Unable to get product to work


#1

This is not our first purchase of product.
Set up the UD-3900 - on Asus 1511 Windows 10 laptop. Pluggable would not install but I am able to use the front USBs for accessories.
Laptop does not have a CD drive to manually install.
Is there a place to download drivers?


#2

Hi Beth,

We sent the following via email, but pasting the response here as well.

Thanks!

If Windows Update didn’t pull the drivers down automatically, we’ll want to do a clean installation of the DisplayLink drivers to make sure they’re in a good state. We’ll do all of the following with the dock disconnected (power and USB), until the very last step.

-Disconnect the dock from the computer, and unplug the power to the dock

-Uninstall DisplayLink Core software from Control Panel->Programs. Don’t worry if this fails or if this entry is missing, just move onto the next step

-Download and run the DisplayLink cleaner tool, found here:
http://www.displaylink.com/downloads/…

-Once the Cleaner has been run, reboot (even if not prompted to)

-Now download and run the latest DisplayLink software, found here:
https://s3.amazonaws.com/plugable/bin…

-During installation, reattach the docking station (power, then USB) when prompted to connect

Please let us know if this does the trick, and we can go from there.

Thanks!
Gary


#3