Unable to access the netwok adapter on a Surface Pro 3 docking station


#1

I am able to see the wireless adapter but am unable to see the network adapter for the docking station. It shows a bluetooth connection but that’s about it. Is there a setting within the BIOS that needs to be enabled? and if so what is the hot key to access the BIOS to enable the device? Or are there drivers that are needed to be updated for it and if so where can I obtain them? Using a Surface Pro 3 Windows 8.1


#2

Hi Darine,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable docking station and figuring out why the wired Ethernet is not working proprely. In order to better assist you, I’ll need a bit of additional information.

As a note, there is no BIOS setting that can be changed or hotkey that would enable the network adapter. If anything, there is likely a problem with the drivers if it is a software related issue.

First, can you please describe the network setup that you are using. (e.g. What devices connected where? Are there any routers/switches/hubs? Are the cables half/full fuplex?)

Second, can you completely reinstall the DisplayLink drivers, drivers responsible for the docking station including the wired Ethernet, by following these steps:

  1. Disconnect the adapter from the computer.

  2. Run the DisplayLink Cleaner tool to completely uninstall existing DisplayLink Software:
    http://displaylink.com/techsupport_fi…

  3. Download driver v7.6 M2 from the below link and follow the installation prompts.
    http://www.displaylink.com/support/sl…

  4. Reboot the computer.

  5. Replug the adapter to the computer. Allow several minutes for the driver to enumerate and for the firmware upgrade to complete.

Once that is complete, could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.

http://plugable.com/support/plugdebug

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.

Regards,

Stephen
Plugable Technologies


#3