UGA-3000 unable to display full screen video

Is there a way to change the properties when using a UGA-3000? I am using it as a second display and am running into an issue when a video file 3sec. which uses an overlay does not display properly, it shows a black area. Is there a way to enable Full screen video? If not is there another model which may work?

Hi JM,

Thanks for reaching out to us, would like to start by getting some information regarding your setup. Please let me know what video playing application you are using? Does the video play normally without the black bars on the computer’s native attached screen?

Thank you,

Pat
Plugable Technologies
www.plugable.com/support

Hello JM,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies
www.plugable.com/support