UGA-3000 driver install fails on Windows 8


#1

Downloaded the latest driver. It fails with…

Error Loading Resource:
“file:///”

Clicking on the install button produces the following:

The software for DisplayLink Graphis is not supported on this operation system version. Please visit www.displaylink.com/software for an updated driver.


#2

Ran the cleaner software & rebooted. Same result.


#3

Hi Fred,

Thanks for posting. I’m sorry the DisplayLink driver for your UGA-3000 adapter isn’t installing, and I would be happy to help.

Given your results trying to install the driver, can you run the DisplayLink Compatibility Tool -> http://www.displaylink.com/downloads/… and post a screenshot of the results?

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#4

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1402971/displalink_inline.jpg?1461261227)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1402971/displalink.jpg?1461261227)

Compatibility check passed.


#5

Hi Fred,

Thanks for getting back with the result. Our next step is to examine some log files from your system.

Please send the output of our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug to support@plugable.com (don’t post it here) with ‘Ticket 140075’ in the subject line as this will allow us match everything up and examine some log files from your system to help determine the next steps.

If you can also include your Amazon Order ID in your email (don’t post it here) that would be most helpful.

Thank you,

Bob


#6

Hi Bob,

Solved the problem by formatting the drive and re-installing Windows8.

Your product now works like a charm.


#7

Hi Fred,

Thanks for getting back with the update. Sorry you had to reformat your system, but glad the adapter is working properly now.

Please let us know if you need any help in the future!

Bob


#8