UGA-2K-A stopped working

Discontinued Products UGA-2K-A
#1

UGA-2k_A stopped working - was good Friday. I shut down my laptop, disconnected. Plugged it in this morning and no response. I
don’t see the tray Icon and LED is not lit. Using a DVI cable to Viewsonic 2012 display

Jim Landers

#2

Hi Jim,

Thanks for posting here, we’ll be happy to help. Please run the DisplayLink Support Tool and forward the .zip file it creates along with your Amazon Order Id over to us at support@plugable.com and we’ll figure the best way to get you fixed up.

Here’s how to do that:
http://plugable.com/support/tools/dis…

Thanks,
Jerome.

#3