UGA-2K-A NOT WORKING


#1

I can’t get my UGA-2K-A to work. I have downloaded the latest software. The GUI disappears. Nothing on the 3rd monitor.


#2

Any help? No green light when plugging in the USB. The PC does say “new hardware found”, but no green light. I could never get this unit to work??? HELP!!!


#3

Hi Mike,

Thanks for posting here! Could you run the DisplayLink Support Tool (instructions from http://plugable.com/support/tools/dis…) with the Plugable UGA-2K-A connected to the system and email the .zip it generates to support@plugable.com with a link to this thread and your Amazon Order ID.

This will give us a better insight as to what is going on and how to resolve it.

Regards,
Roze


#4

Yes, I have done this already. I sent it again.


#5