I cannot get my new Plugable UGA-2K-A USB 2.0 video adapter to work. I’m very disappointed. I have Windows 7 64-bit. I downloaded the drivers from a link your company sent me in email.
Drivers for Windows 7, Windows Vista, or Windows XP
Download DisplayLink Driver v5.6M1
DisplayLink USB 2.0 Graphics Driver v5.6M1
Installer version 5.6M1 Date: 18 Apr 2011
I installed the file which completed and said the installation was a success. I restarted my computer when it asked me to, and the monitor does not come on. I then got a Windows warning that says my video adapter is not compatible. If I open Device Manager, the entry for USB Display Adapters –> UGA-2K-A is there and under Device Status it says “This device is working properly.”
Under Driver Version, it says “7.2.47873.0”
I have tried this multiple times, in different USB ports, etc. It simply does not work. I don’t understand the “driver is incompatible” message, yet it says it all installed correctly.
Please help. Thank you.