I’ve been using my UGA-2K-A unit for less than 3 months (shipped from Amazon on March 31, 2001). After some initial driver problems, it has worked fine, allowing me to keep using a laptop whose external VGA port quit working (since my work requires the use of a projector quite often). Thanks for providing this great device!
About 2 weeks ago, however, it started displaying garbage on the external display connected to the unit. It doesn’t typically happen right away–the display is fine for a few minutes. Eventually, however, it start getting jittery ghosting, duplicate images, “snow”, and other odd “garbage” across the display. Wiggling the USB cable where it enters the display adapter sometimes helps, but eventually the “snow” returns.
I’ve replaced the USB cord, tried using a different USB port on my laptop (and I know they all work, as I’ve connected other USB devices without any trouble), and even tried it on a different computer. It’s definitely a problem with the device. Amazon won’t let me return it because it’s been more than a month since I bought it, but I know it’s still under your warranty.
I look forward to hearing from you so we can get this resolved quickly, and I can keep using your device. Thanks!