Good Day! I have a problem. I use duplicate mode with 2 monitors. When I press F5 (fuul screen mode) in PowerPoint, projector doesn’t show presentation, but screen of monitor show it great. Please, tell me, how to fix this problem? Thanks!
Thanks for contacting Plugable Support, I’ll be happy to help. Here’s a link from Microsoft regarding setting up PowerPoint to use an external monitor:
I hope this helps!
Thanks for quick answer. But it still doesn’t work. I switch on expand mode of monitors, click under Multiple monitors, in the display slide show on. Press F5 and projector show black screen with cursor of mouse((
I’d like to have you run the DisplayLink Support Tool and send the log files it creates back over to us at firstname.lastname@example.org.
Here’s a link with instructions on how to run the support tool:
Please include your Amazon Order id a link to this post along with the log files. Once we hear back we’ll be able to figure out the best next steps.