uga-125 incompatible issue with a Samsung 500t tablet.


#1

i have a uga-125 and i am tring to connect it to a samsung 500T tablet.
i installed the latest software fron displaylink and get the following error.
Incompatible Display Driver
displaylink usb graphics software is not compatible with this graphics card or operating system. please visit www.displaylink.com/software to check if newer software version is available. I did and still get this error.


#2

Hi Jeff-

Thanks for posting with your issue!

Unfortunately I believe this error is due to your system being below the minimum hardware requirements for our USB graphics devices- specifically, a dual core processor at a minimum of 2.0 GHZ (your dual core maxes out at 1.8 ghz). I suspect the real issue here is the Intel® SGX545 Graphics Media Accelerator.

Another known limitation around touch input screens and extended desktop means you might have to disable touch input on your tablet to be able to get a 2nd display going.

As a result of these two requirements, my best advice is to use the unit with another PC, or return it for a refund. http://amazon.com/returns can process your return for up to 30 days after purchase.

Please let me know if you’ve any other questions.

Best wishes-

Jeff Everett
MCITP Enterprise Support Technician
Plugable Technologies


#3