I had my Insprion connected to a keyboard, mouse a 2k monitor and a 4k monitor. Just got a new XPS 13 9310 and connected the docking station to it with a USB-C to USB-C cable - 1st, the docking station only shows under ‘audio devices’ which doesn’t seem right? 2nd, any attempt to connect either monitor causes delays on the XPS in bringing up menus etc and neither monitor connects. Plugable.com says my drivers are up to date. Any ideas?
Thank you for contacting Plugable support. We are sorry to hear you are experiencing this issue and would be happy to help assist.
Given your description of the behavior let’s go ahead and completely reset the dock and perform a ‘clean’ manual installation of the latest version of the DisplayLink driver (version 10.1) to see if we can resolve this issue. To do so, please follow these steps:
Please disconnect the dock from the system and please disconnect the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep everything disconnected until the last step.
Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, please just move onto the next step.
Download and run the DisplayLink Installation Cleaner utility, found here --> https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)
Once the Cleaner has been run, reboot the system (even if not prompted to).
Now download and install the 10.1 M0 DisplayLink software driver, found here --> https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+10.1+M0.exe
Reconnect the power cable to the dock first. Once the dock is powered on, reconnect it to your system. If the device is not detected, please reboot the system.
If that does not help with the behavior, please keep the dock connected to your system (even if not working as expected), and please run the PlugDebug utility seen here: https://plugable.com/pages/plugdebug. The tool will collect system logs into a ZIP file and save them to your Desktop. Please send this log file to email@example.com and please put Ticket #342752 in the subject line so we can match things up on our end and help provide you with the next best steps.
We apologize for any inconvenience this may be causing and we thank you for giving us the chance to help.
Hello,actually I meet the same problem,Pls try to downgrade the graphics driver and check if this could help.
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