Dear Support,
This docking station used to work with my two monitors but now it doesn’t after the Anniversary Update. I have followed the recommended steps on your support site for cleaning the previous driver, rebooting, and installing the new driver (DisplayLink+USB+Graphics+Software+for+Windows+8.0+M2). However when I plug in the UD-3900, it get a popup window indicating that the device is not recognized. To be honest, I ALWAYS got that popup message but I thought it was because I was connected to a StarTech KVM. I no longer use the KVM. I’m directly connected to the monitors with no other peripherals; only a mouse/keyboard connected directly to laptop USB.
Please advise. !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1489074/NotRecognized_inline.png?1474903445)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1489074/NotRecognized.png?1474903445)
Hi Tyson - I just now found this post. I however responded to your direct email. Once I have the logs, I can start analyzing the problem.