UD-3900 mouse cursor disappears at startup on Dell Latitude 7350.


#1

Resetting hub only temporarily fixes problem. Dell Latitude 7350 running Win 8 Pro


#2

Hi Art,

Thanks for posting. This is quite an unusual issue. (We’ve seen this happen in some cases with DisplayLink drivers from a year ago, but nothing recently.)

A good place to start will be to have a look at some system log files to see if they shed any light on what’s causing the issue. Can you please run our troubleshooting/log-gathering tool from the link below:
http://plugable.com/support/plugdebug

It will save a .ZIP file to your desktop that can be emailed over. Please send it to support@plugable.com, and in the subject put Ticket# 101377.

We’ll have a look at the log files and see what the best steps will be.

Thanks!
Gary


#3