UD-3900 causes laptop to hang on start-up and shutdown


#1

Can you please help with my problem, with a UD-3900 Rev B2 docking station?
I’m using it with a Lenovo laptop Y40-70 model 20347.

With the UD-3900 plugged in, the laptop hangs on start-up and on shutdown.

I tried the diagnostics listed here:
http://support.plugable.com/plugable/…

Step 1 works ok:
"1) Plug in just the Hub to your system with no devices or the power adapter plugged in to the Hub and reboot the system. Does the system reboot without any issues?

Step 2 does not work:
2) Plug only the AC Power Adapter to the Hub and connect the Hub to the system. Try rebooting the system. Does the system reboot?

I’ve checked the Lenovo web-site for system updates. There were none listed for USB nor BIOS. There is one update for the Intel chip-set, which I installed. It didn’t help.
http://pcsupport.lenovo.com/us/en/pro…


#2

Hello Jim,

Thanks for contacting us! We’re sorry that your UD-3900 seems to be causing your laptop to hang on start-up and shutdown. We appreciate you trying to follow the instructions on our other GetSat thread.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please keep the docking station plugged into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Once the program finishes running, please send the .zip log file it creates on your desktop as an email attachment to support@plugable.com. We’ll review the logs soon after receiving them and determine the next steps from there.

Thank You,

Amanda
Plugable Technologies


#3

I just emailed the diagnostics-scan file to you at:
support@plugable.com

My email is: jim.yuill@siegetechnologies.com

Thanks,
Jim


#4

Thanks for sending us those logs, Jim! We sent you a response with some instructions for a possible fix. We’ll continue troubleshooting this with you via private email message.

Best,

Amanda
Plugable Technologies


#5