Is just the USBC cable connection needed, or do I connect from the mini HDMI port as well?
Hi Tris,
Thank you for contacting us, I am happy to help!
This docking station connects to the computer using the provided USB-C data cable, no HDMI connection from the computer to the docking station is required.
The docking station requires the host computer to support USB-C optional features:
- USB-C DisplayPort Alternate Mode - This is a direct connection from the computer’s internal graphics controller to the USB-C port, it is required to enable the docking station’s “HDMI 1” output port.
- USB-C Power Delivery - Allows the computer to be powered or charged through the USB-C port.
Not all computers support these optional features, and I would be more than happy to help determine if your computer is compatible with this docking station.
For Windows:
- Open the Start Menu and search for “msinfo32” and launch the first search result
- Please let me know the values from the following entries ( on the right column ):
2a) “System Model”
2b) “System SKU” - Please feel free to attach a screenshot of this window to your reply email if you prefer by using the Windows Snipping Tool ( from the Start Menu search for “Snipping” ) and I can get the details from there
For macOS:
- Open the Apple Menu > About this mac…
- Please let know the system model details and macOS version from this page
- Please feel free to attach a screenshot of this window to your reply email if you prefer by using the macOS screenshot hotkey combination [Command ⌘]+[Shift ⇧]+[4] then dragging a selection box around the window, the screenshot will be saved to the desktop and can then be attached to your reply email.
Thank you, I look forward to your reply!
Pat
Plugable Technologies
support@plugable.com
Hello,
We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.
Thanks,
Pat
Plugable Technologies
support@plugable.com