U3 External Dock intermittent disconnects

I have a plugable U3 that I just got today. I tried USB2 on two different computers and it works great. When I try USB 3 with USB cable, it keeps losing the connection. If I am in the middle of saving a file, the operation fails. It then automatically reconnects. I disconnects and reconnects intermittently.

I have Win7 64B.

Hi Rob,

Thanks for posting here! I’m sorry to know about the disconnects you are having while connecting the Plugable USB3-SATA-U3 to a USB 3.0 port via a USB 3.0 cable.

If you could shoot us an email at support@plugable.com with you Amazon Order ID and a link to this thread, we will troubleshoot and take care of the issue.