Two screens no longer work after installing Lenovo settings


#1

I have a Yoga Pro 3 and my internal webcam has never worked since upgrading to Window 10 Pro (anniversary edition).

I’ve been happily using my YP3 and plugable UD-3900 with two 25" Dell U2515H monitors. One monitor is plugged straight into my laptop using HDMI to micro HDMI connection - this means that this screen is operating at a resolution of 2560 x 1440.

My second screen is connected to my plugable docking station using an HDMI cable. The Docking station is connected my YP3 by USB 3. This has also allowed my second screen to operate at 2560 x 1440.

After installing “Lenovo Settings” today… now I can’t get both screens to work together. If I unplug the screen that is connected directly to my YP3 (via micro HDMI)… then the second screen connected to my plugable works at normal resolution. However the two screen refuse to work together (like they have done for the last 6 months before I installed Lenovo settings today).

Any advise or guidance would be most appreciated.


#2

Hi Amrish,

Thanks for posting, and I would be happy to help with your docking station.

Thank you for the great detail you provided about your setup, that is most helpful. I have not encountered the behavior you describe before so our first step is to get more information.

You mention you installed a ‘Lenovo Settings’ application…was the reason for this installation an attempt to get the webcam you mention at the beginning of your post working? Can you provide a link to the application download? Lenovo makes a lot of custom utilities for their systems so I want to try and get as much detail about this specific utility as possible…

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3

Hi Bob,
Yes - I installed Lenovo Settings to resolve the issue with my Webcam. This was fixed by installing Lenovo settings.

The Settings download can be found here: https://filedownload.lenovo.com/enm/s…

Welcome any suggested resolutions.


#4

Hi Amrish,

Thanks for getting back with the update and the link. The link you provided is to the direct file download itself, is there a link one leveler higher that provides a description about the utility?

Pending that information, our next step is to perform a clean install of the latest DisplayLink driver we recommend to ensure the driver is in a good state (after the Lenovo Settings installation) and is not contributing to the behavior. If you would, please follow these steps:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
  3. Download, extract and run the DisplayLink cleaner tool, found here --> https://s3.amazonaws.com/plugable/bin… and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and install the 8.0 M3 DisplayLink software, found here --> https://s3.amazonaws.com/plugable/bin…
  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation. If the device is not detected, please reboot the system.

Please let us know if that helps when you have a moment and we will determine the next steps from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#5