trying to connect computers


#1

I’ve downloaded internet program easy computer sync on both computers 2 times and still after connecting cords get “waiting for connection”.
Switched USB ports on both many times and nothing works. Help pls.


#2

Hi Anne - Thanks for your patience!

Using the walk-through with screenshots that is available here:
http://plugable.com/products/usb-easy…

The most common place where things can go off-track is if accidentally choosing “Windows Easy Transfer” on one of the machines instead of “Easy Computer Sync”

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1179691/faa29f7b-5e50-4666-9054-83d24a8551e9_inline.png?1427573774)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1179691/faa29f7b-5e50-4666-9054-83d24a8551e9.png?1427573774)

It sounds like you’re being careful not to do that. If so, please email us at support@plugable.com and we’ll try to figure out if it could be a bad cable (very rare) or some other configuration issue between the machines. We’ll have to ask for a few details about the two machines to isolate down what it might be.

Thanks again for your patience while we work to help,
Bernie


#3

Hi, thanks so much for your help. I did get it transferring last night. Evidently I had a combination of wrong things - 1. didn’t know to close my spyware 2. one computer had the wrong program entered.


#4

Hi Ann,

I’m glad you got it working! Please let us know if you have any other issues.

David


#5