Toshiba Laptop won't boot if connected to UD-3900


#1

Hello

The UD-3900 works perfectly well if plugged into the laptop after it has started loading Windows but if I restart or turn on the laptop with the UD-3900 attached I just get the Toshiba splash screen and the computer won’t boot to Windows 10. I have updated software etc. I have changed device priority in BIOS to HDD first without any success. The UD-3900 is connected to three external drives, a monitor, keyboard, wireless mouse and Ethernet to Virgin Media router.
Any suggestions?


#2

Thanks for getting in touch!

As a quick test, can you try disconnecting the external drives from the UD-3900, then restarting your laptop? We want to make sure that these aren’t interfering with the boot process.

I should also grab logs from your system and make sure everything looks good. To proceed with this, can you contact me at support@plugable.com so that I can give instructions for this?

Cheers,

Sam Morgan
Plugable Technologies


#3

We haven’t heard back from you, so I’m hoping you were able to resolve your boot issues. If this isn’t the case, please do get in touch through support@plugable.com so I an help!


#4

Hello Sam, Sorry I have been away.
The external hard drives are the cause. I have changed boot priority but that doesn’t seem to make a difference. Can you supply instructions for creating relevant logs.

Regards,

Steve Walton


#5

Glad to hear from you!

We actually have a support tool that will gather logs for you. The following page has the download for the log too, and instructions on how to use it:

http://plugable.com/support/plugdebug

Just run that tool, it should create a zip with logs in it, and send it over to support@plugable.com so I can take a look!


#6

We still haven’t had a response from you on this issue. I assume the boot problem is still happening, so when you get a chance please contact us at support@plugable.com so we can help!


#7