Thinkpad Carbon X1 gen 4 problem with plugable ethernet adapter


#1

I just purchased at latest Thinkpad Carbon X1 and the plugable USB 3.0 Ethernet Adapter. The laptop came with Windows 7 but I would like to upgrade to 10 but want to used Ethernet not wireless to download the upgrade. The laptop searches for the drivers for the adapter but reports it cannot find them. I have tried this twice now. Do I need a driver for the Carbon X1?


#2

Hello Cal,

Thanks for posting! I’m sorry to hear you’re having issues getting your adapter installed, but hopefully this will help. Our first step is to perform a ‘clean’ install of the DisplayLink driver used by our products to ensure that is in a good state and not contributing to the problem. If you would, please follow these steps:

  1. Disconnect the ethernet adapter from the system. Please keep it disconnected until the last step.

  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step

  3. Download, extract and run the DisplayLink cleaner tool, found here --> https://s3.amazonaws.com/plugable/bin… and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)

  4. Once the Cleaner has been run, reboot (even if not prompted to)

  5. Now download and install the 8.0 M3 DisplayLink software, found here --> https://s3.amazonaws.com/plugable/bin…

  6. Reattach the ethernet adapter to your system which will trigger the final portion of the installation. If the device is not detected, please reboot the system.

If that helps get the device working properly, great! If not, let me know and we’ll take it from there.

Thank you!

Raul


#3

Hello Cal,

We’re going to close this thread, but of course feel free to reach out via email if you have any other questions or issues.

Thanks!

Raul


#4