Surface Pro2 with UGA-2K-A showing "No Monitor"

I am running 8.1 on my Surface Pro2. I have installed the UGA-2k-A with Display Link Manager 7.6.56275.0

No display is showing on the monitor.

When I go to “Screen Resolution” it shows “No Monitor” for that display, which it does detect.

I have tried on two different Lenovo 2323Z monitors and it still doesn’t work.

Any thoughts?


Hi Ric,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable UGA-2K-A. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.


Plugable Technologies

Gathering now , will send shortly