SuperSpeed USB 3.0 w laptop and two monitors: screen blinking & configuration issues


#1

I just hooked up my plugable to a ASUS laptop (N550JK) and two ViewSonic monitors. I have two issues:

  1. The laptop screen is blinking, about twice a second. I’ve checked the connections and tried lowering the resolution. No change. This will give me a migraine.

  2. The two monitors display my wallpaper, but that’s it. When I click on something from the Windows toolbar from a monitor, the item comes up on the laptop screen. Of course, I’d like things to come up on and be moveable between my two monitors. I’ve selected “Extend desktop.” What am I missing?

Thanks!


#2

Hello Patricia,

Thanks for the post! I’m sorry to hear about the issues you’re experiencing but I’m happy to help. There’s a couple things that might be causing the issue, so the first thing I’d like to try is to get a little more information. To do so please send us, via email (support@plugable.com) the output of our diagnostic utility PlugDebug (http://plugable.com/support/plugdebug) which will help us determine the next steps. Please make sure the device is plugged into your computer before running the diagnostic.

When you email us, if you would’t mind, please reference “Ticket #174876” in the subject line.

Thank you!

Raul


#3