Sorry for the frustration! Yes, there’s a problem we’ve been trying to track down with Windows 8’s USB stack and the firmware on the UD-3000, and it manifests in a particularly bad way with certain Intel Ivy Bridge host controllers.
We’ve had a “Not currently compatible with Windows 8 on USB 3 Intel host controllers.” warning on the Amazon listing (http://www.amazon.com/Plugable-UD-300…) because of some early cases we hit. We need to strengthen that working.
There are three options right now for fixing the issue. We’ll help with any / all of these, until we have you up and running:
Installing the Intel USB 3.0 stack resolves the issue. Instructions posted here:
An update to the UD-3000’s firmware solves the issue. Unfortunately, if you have this Win8 “code 43 on the xchi root hub” issue, you may need access to a Windows 7 USB 3.0 to do the update. Just plug in the UD-3000 and run this utility to update the firmware:
The code 43 problem will then be resolved in Windows 8.
- We know the first 2 options aren’t for everyone. Email your Amazon order # to email@example.com with a title of UD-3000 firmware update, and we’ll get you a pre-tested replacement unit with updated firmware, along with a prepaid return label for the old UD-3000. Marc - you’ve already emailed us, we’ll work with you directly there.
Again, my apologies for the frustration while things stabilize after the Windows 8 launch. If anything doesn’t work, please contact us - we’ll be able to make things right via one of the various options.