Superspeed USB 3.0 dock not compatible with Zenbook Prime UX31A-DH71 - WIN 8 tested???


#1

Superspeed USB 3.0 dock not compatible with Zenbook Prime UX31A-DH71.

I downloaded the updated WIN8 driver and installed successfully. Then powered up and connected your device.

When I plug in your device I have USB controller error.

“Windows has stopped this device because it has reported problems (code 43)
The USB hub failed to reset”

I have attempted the device installation twice with the same result. The device rendered both USB3 ports useless. The USB needed to be reset via device manager.

Very disappointed.


#2

Hi Marc,

Sorry for the frustration! Yes, there’s a problem we’ve been trying to track down with Windows 8’s USB stack and the firmware on the UD-3000, and it manifests in a particularly bad way with certain Intel Ivy Bridge host controllers.

We’ve had a “Not currently compatible with Windows 8 on USB 3 Intel host controllers.” warning on the Amazon listing (http://www.amazon.com/Plugable-UD-300…) because of some early cases we hit. We need to strengthen that working.

There are three options right now for fixing the issue. We’ll help with any / all of these, until we have you up and running:

  1. Installing the Intel USB 3.0 stack resolves the issue. Instructions posted here:
    http://plugable.com/2012/12/01/window…

  2. An update to the UD-3000’s firmware solves the issue. Unfortunately, if you have this Win8 “code 43 on the xchi root hub” issue, you may need access to a Windows 7 USB 3.0 to do the update. Just plug in the UD-3000 and run this utility to update the firmware:
    http://plugable.s3.amazonaws.com/bin/…

The code 43 problem will then be resolved in Windows 8.

  1. We know the first 2 options aren’t for everyone. Email your Amazon order # to support@plugable.com with a title of UD-3000 firmware update, and we’ll get you a pre-tested replacement unit with updated firmware, along with a prepaid return label for the old UD-3000. Marc - you’ve already emailed us, we’ll work with you directly there.

Again, my apologies for the frustration while things stabilize after the Windows 8 launch. If anything doesn’t work, please contact us - we’ll be able to make things right via one of the various options.

Thanks!


#3

Bernie,

Thanks for your quick response. I have forwarded a ‘private’ email to you.

I look forward to prompt resolution of this issue.

marc


#4

My UD-3900 does the exact same thing. Was this ever resolved? If so how? Mine use to work fine then I moved desks one day and reset everything up and now it does exactly what Marc stated above.


#5