Second screen very distorted


I’m having major issues with the second screen becoming distorted. I currently use a UGA-165 with my Toshiba Laptop. I’ve unplugged, restarted my computer, & even tried to install a driver. I don’t know what I’m doing wrong.


Hello Shawn,

Are you using a longer than 6 ft VGA cable? Have you tried a new or different VGA cable? Are you using the stock USB cable? (Last question) Can you please provide a screenshot of the distortion?

Kind regards,
Plugable Technologies


Hi Patric,

The VGA cable is less than 6’. I’ve not tried a new VGA cable yet, but I could buy one if needed. I’m using the stock USB cable. Screen shot is below. !](](


Hi Shawn,

Let us also try a pretested replacement unit to rule out hardware failure. Please contact me directly at and supply me with your amazon order ID, serial number of the unit and your shipping address.

Kind regards,
Plugable Technologies


Patric, email sent.