Second screen very distorted


#1

I’m having major issues with the second screen becoming distorted. I currently use a UGA-165 with my Toshiba Laptop. I’ve unplugged, restarted my computer, & even tried to install a driver. I don’t know what I’m doing wrong.


#2

Hello Shawn,

Are you using a longer than 6 ft VGA cable? Have you tried a new or different VGA cable? Are you using the stock USB cable? (Last question) Can you please provide a screenshot of the distortion?

Kind regards,
Patric
Plugable Technologies


#3

Hi Patric,

The VGA cable is less than 6’. I’ve not tried a new VGA cable yet, but I could buy one if needed. I’m using the stock USB cable. Screen shot is below. !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1269836/11951054_10207334140529509_872821_n_inline.jpg?1441223723)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1269836/11951054_10207334140529509_872821_n.jpg?1441223723)


#4

Hi Shawn,

Let us also try a pretested replacement unit to rule out hardware failure. Please contact me directly at support@plugable.com and supply me with your amazon order ID, serial number of the unit and your shipping address.

Kind regards,
Patric
Plugable Technologies


#5

Patric, email sent.


#6