Hi Eric,
Thanks for the update. I’m sorry to hear those steps didn’t seem to help. My name is Sam and I’ll be jumping in for Pat to assist
Since it seems to have not helped, you can re-enable hardware acceleration in Chrome by following these steps:
- Open Google Chrome browser, then select the three vertical dots in the top right corner of the browser
- From the drop down menu select “Settings”
- Under “Advanced” on the left column, select “System”
- On the right side, toggle the “Use hardware acceleration when available” to the left to enable the setting, then click on the “Relaunch” button to apply the changes - this will close all Chrome browser windows
Are you normally using a USB keyboard connected to the dock when you notice this issue while typing? If this is the case, would you be able to try connecting your keyboard directly to the computer to see if the same issue occurs there?
This test should help differentiate if the issue is the result of the keyboard being connected through the dock or if it’s something else.
Another step I’d suggest is to perform a power-cycle of the unit to reset its internal hub chipset in case you haven’t already done so. We’ve seen that this can often restore the dock back to a working state when one or more of its functions are not quite working correctly. To do this, please follow these steps:
- Disconnect all USB peripherals connected to the dock
- Disconnect docking station from host computer, then disconnect the dock’s power adapter from power
- Leave unplugged for 1 minute for power to dissipate
- Connect docking station initially into power only
- Connect docking station to host machine, then connect USB peripherals and test for functionality
Please let us know how these steps work out. My apologies for the frustration as well
Thank you,
Sam
Plugable Technologies