I have been using the UD-3900 with my Surface 3 for months with no issues. Today after an update (Plugable update) the screen is now blank.
The PC see’s it and acts like its there but the screen is blank.
I tried uninstalling the update but it didn’t help.
How do I fix this?
This is the same problem as posted here: http://gsfn.us/t/4nq5u
A solution was posted (below) and then the topic was closed before verifying the solution worked, that’s good support right there.
The solution provided didn’t work for me, my second monitor is now not even detected, I followed the steps exactly 6 different times, I tried it with 7.7M0 as recommended and 7.7M2 and 7.6M2, none of them worked.
"Thanks for contacting Plugable! I’ll be glad to assist.
We’ll want to proceed with a clean installation of the DisplayLink drivers, just in case the previous uninstallation left some items behind. We’ll do all of the following with the dock power and USB disconnected, until the very last step.
-Disconnect the dock from the computer
-Uninstall DisplayLink Core software from Control Panel->Programs
-Download and run the DisplayLink cleaner tool, found here:
-Once the Cleaner has been run, reboot (even if not prompted to)
-Now download and run the DisplayLink 7.7M0 software, found here:
-Reboot, even if not prompted to
-Once you’re back in Windows, reattach power to the dock, followed by USB and let it install and update the firmware which should happen automatically.
If this doesn’t resolve the behavior, please email firstname.lastname@example.org with “Ticket 76194” in the subject line and we can proceed from there.