Screen artifacts on dual monitor setup on Yoga Pro 2 running Windows 10 TP


#1

New setup here: Yoga Pro 2 connected to 2 Dell 1909W monitors running Windows 10 TP with latest DisplayLink drivers. Having an issue where I am seeing screen artifacts on the two Dell monitors. By artifacts, I mean a ‘fuzzy’ border, much like a TV that doesn’t have a station tuned to it, around the mouse. Only flashes for a second, then clears. Also noticed, my Start menu icons didn’t show up at first until I hovered over them, so looks like some slow screen refresh problem.

Happy to provide any additional information needed to help troubleshoot. Thanks in advance!

Derek


#2

Add’l info: Doing some testing these seems to only be happening with one of the two monitors; specifically the one connected via DVI.


#3

Hi Derek,

Thanks for reaching out.

My suspicion is that there’s some sort of glitch in the interaction between the DisplayLink and the Intel graphics drivers. Since we’re working with pre-beta drivers in the 10 Tech Preview, I’m not sure if there will be a resolution other than waiting for updated drivers from Intel, Lenovo, and/or DisplayLink, but we can certainly investigate and see if we can find a way to get the graphical anomalies resolved.

A good place to start will be by having a look at some of the system and DisplayLink logs which will give us some insight into things. We have a troubleshooting/log-gathering tool that can be run to collect these logs into a .zip file that can be emailed over so that we can have a look.

The download link and instructions can be found here:
http://plugable.com/support/plugdebug

Once you’ve run the tool, please email over the .zip file with “Ticket 74144” in the subject line and we’ll have a look to see what the best course of action will be.

Thanks!
Gary


#4

Hi Derek,

We’re closing this thread, but please feel free to send over the log files mentioned above via email at your convenience and we’ll be glad to proceed with troubleshooting.

Thanks!
Gary


#5